Your Dance Attire is our priority * Appointments *

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Your Dance Attire is our priority * Appointments *

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    • Shipping policy

    Shipping Policy

    Order Processing Times

    Orders placed by 12:00 PM EST, Monday–Friday (excluding holidays) are typically processed and shipped by the following business day.

    DanceLine is a live retail boutique, and inventory may occasionally sell in‑store before an online order is fulfilled. If an item becomes unavailable after your order is placed, we will contact you promptly with options, which may include:

    • A restock ETA (if the item can be reordered)

    • A suitable alternative or exchange

    • Splitting the shipment

    • Cancelling the unavailable item for a refund

    Your order will never be delayed without communication — we will always notify you if an item requires additional processing time.


    Shipping Methods & Delivery Estimates

    Delivery times depend on the shipping method selected at checkout. Once shipped, carriers provide estimated delivery windows; DanceLine cannot guarantee carrier delivery dates.


    Order Confirmation & Tracking

    After placing an order, you will receive:

    • An order confirmation email

    • A shipping confirmation email with tracking information once your order has shipped

    Tracking updates may take 24–48 hours to appear.


    Shipping Rates

    Shipping rates are calculated at checkout based on:

    • Order weight

    • Destination

    • Selected shipping method

    DanceLine does not mark up carrier shipping rates.


    In‑Store Pickup (If Applicable)

    If offered, customers may select in‑store pickup at checkout. Pickup orders are typically ready within 24 hours during business days. A pickup confirmation email will be sent when your order is ready.


    Pre‑Orders & Backorders

    If an item is marked as pre‑order or backordered, shipping will occur once the item becomes available. Estimated availability dates will be shown on the product page.


    Shipping Restrictions

    We currently ship within the United States. We do not ship to P.O. Boxes for oversized items or to international destinations unless otherwise stated.


    Lost, Delayed, or Damaged Shipments

    Once an order is handed to the carrier, DanceLine is not responsible for:

    • Carrier delays

    • Lost or stolen packages

    • Packages marked “delivered” but not received

    If your package is lost or damaged in transit, please contact the carrier directly using your tracking number. We are happy to assist with documentation if needed.


    Incorrect Shipping Information

    Customers are responsible for providing accurate shipping details. DanceLine is not responsible for orders shipped to incorrect addresses provided at checkout.

    If you need to update your address, contact us immediately at main@danceline.com. We cannot guarantee changes once an order has entered processing.


    Returns & Exchanges

    Shipping costs for returns are the responsibility of the customer unless the item arrived damaged or defective. Please refer to our Return & Exchange Policy for full details.


    Questions?

    For shipping questions or assistance, contact us at: main@danceline.com